SkillBuilders:  50 Customer Service Activities

by Lorraine L. Ukens

Spice up your next customer service training program with these creative, engaging, and innovative skill development activities.  Quick and to the point, these activities deliver powerful messages to your participants that help them to understand customer expectations and develop the skills necessary to providing quality service.

The activities cover 8 critical skill areas:  Change, Communication, Data Usage, Excellence, Negotiation, Perception, Problem Solving, and Teamwork.  From brief to more comprehensive, the time required for the activities ranges from 10-60 minutes.

Included are reproducible participant handouts, easy-to-follow facilitator guidelines, and a handy reference table for pinpointing the best activities for your training needs.

3-ring binder, 244 pages (HRDQ Publishers)

SB-108  /  $135.00

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