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PUBLICATIONS BY LORRAINE L. UKENS
Books (Available through Amazon.com)
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques
All Together Now! A Seriously Fun Collection of Interactive Training Games and Activities
Energize Your Audience! 75 Quick Activities That Get Them Started and Keep Them Going
Getting Together: Icebreakers and Group Energizers
What Smart Trainers Know: The Secrets of Success From the World's Foremost Experts
Working Together: 55 Team Games
Activity Binders
The New Encyclopedia of Group Activities (Available through Amazon.com)
Pump Them Up! 35 Workshops to Build Stronger Teams
SkillBuilders: 50 Customer Service Activities
Games
Common Currency: The Cooperative-Competition Game
What Would You Do? A Game of Ethical and Moral Dilemma
Survival Simulations
Adventure in the Amazon
Arctic Expedition
Lost in the Cradle of Gold
Stranded in the Himalayas
Trouble on the Inca Trail
Other Recommended Resources
50 Ways to Teach Your Learner
101 Ways to Make Training Active
The 2006 Organization Development & Leadership Sourcebook
The ASTD 2006 Training & Performance Sourcebook
Design Your Own Games and Activities: Thiagi's Templates for Performance Improvement
The Fifth Discipline Fieldbook
Games That Boost Performance
Games That Teach Teams: 21 Activities to Super-Charge Your Group!
Teamwork and Teamplay: Games and Activities for Building and Training Teams
The Trainer's Handbook (Pfeiffer Essential Resources for Training and HR Professionals (Paperback))
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